Humility

Business, America, and the Courage to Do What Is Right

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One major lesson learned from the economic meltdown is that far too many people in American business today are morally bankrupt. And it seems the higher up you go in the corporate org chart, the more malfeasance one finds. The post-Enron push made by companies to hire more ethical workers has been shown for the farce it is. We continue to hire and promote foxes for hen-house guard duty.

With allegations of fraud dogging Goldman Sachs, and with further indictments and allegations (thankfully) coming to others behind this debacle, the question is: Are we going to learn anything about the bankruptcy of the American soul from this?

I want to pass along a story on CNN written by Bob Greene. It details a transaction that goes on many thousands of times in this country each day, though this transaction has a slight, but important, twist. Greene tells of his encounter with Mark Dalton, the owner of a mom-and-pop bookstore, after purchasing a used book online:

In 2008, I found a book I was looking for on that Amazon marketplace, and submitted an order. The price was more than reasonable: $6.95 for the used hardcover. Used books are not shipped by Amazon itself, but by the local booksellers.

A week or so after I placed the order, the package arrived, from High View Books in Smithfield, Rhode Island. The book seemed to be in good shape. I was pleased.

But with it was a personal letter to me. It said:

“Thank your for your recent book order. I have enclosed a check to you for $2.95. The reason for this is that this book is only in ‘Very Good’ condition, while I mistakenly described it as being in ‘Near Fine’ condition in my listing. Please accept my apologies for the error. (Also, please note, the soiling that you see on the dust jacket is actually on the Mylar and not the dust jacket itself.)”

[Dalton] wrote that he hoped his apology and the refund were satisfactory. Sure enough, tucked into the book was a check made out to me, for $2.95.

Greene goes on to mention that the condition issue was beyond his ability to discern. Instead, he was surprised that anyone would go to the lengths Dalton did to ensure that the sale was completely up and up, especially for an item with such a small price tag.

As they say, read the whole thing (“A $2.95 Lesson for Wall Street“).

One of these days the business world is going to wake up to the reality of genuine customer service. But beyond that, I hope they finally discover whatever moral compass the owner of High View Books possesses.

The allure of money in our society, that “get rich quick by any means necessary” mentality that permeates our culture, may be only one of our many vices, but it certainly is the root of great evil. My brother had a CAT scan done recently and got a $4,000 bill for the procedure. That’s insanity for what amounts to a glorified x-ray, but I’m sure it reflects a “gotta get my cut” reality from a dozen different sources who stand to profit from that scan.

I don’t know about you, but I find that kind of pile-on mentality wicked. Yet it’s the norm anymore in America. It’s why an airplane ticket is more fees and taxes than payment for time spent in the plane traveling. It’s why gas prices are so high, why it costs so much to educate our kids in public schools, and why the answer to everything governmental seems to be a tax hike. It’s the Great Gouge. We’ve reached an era when sick people avoid the doctor not because of the fear of a cancer diagnosis but of bankruptcy!

But in a bookstore in Rhode Island, a man realized a $6.95 used book may not have been in the condition he described, so he refunded the purchaser $2.95.

In contrast, on Wall Street we have morally bereft con men who knowingly sold worthless securities because they could get rich, even if their jackpot ruined other people.

I say all this because The Wall Street Journal once featured an article that exposed the religious backgrounds of all the major players in the Enron,  WorldCom, and other business scandals of the early 2000s. They found that almost all the people with the dirtiest hands were pillars of their churches.

I don’t know anything about the religious beliefs of the owner of the bookstore in Greene’s story. But I know that he had far more Christian character than church elder Ken Lay of Enron infamy.

The little things matter folks. There’s courage in sending back $2.95. God not only looks at our weights and measures, but He knows what we do in secret.

As Christians, do we conduct our daily business with God in mind? When there’s money to be made, do we join the pile-on, even if it ends up hurting people? Would we have sent back $2.95 because the book we sold was a fraction less perfect than we had described?

Honestly, if America wants to get back to greatness, a good first step would be for American businesses to fire the morally bankrupt (no matter how high up the org chart) and hire godly men and women who realize that the God they serve is always watching.

In ending, I want to help reward the courage to send a $2.95 refund. While I could not find an online link to them directly, I did find contact info and a means to order books directly from High View Books through Biblio. So the next time you want to buy a book, consider supporting High View Books. And let’s send a message that character still counts.

The Times and Our Response

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Munch's 'The Scream'

I can’t remember a time in my life when more people are on edge. Short fuses and strong emotions don’t mix. Everywhere I look, people are either ready to pop a vein in their heads or to bury those same heads in their hands out of fear or sorrow.

In the last few days, I have had numerous encounters with people who appear to be losing it. What’s even stranger is that I spent most of last week at home sick. That makes the percentage of tense encounters even higher.

While I’m not one for end times speculations, it sure seems to me that the time before the Lord returns is running out. Reading the biblical descriptions of what people will be like in those days reads like America 2010.

Which is why,  more than ever, the Church needs to be at its most humble, winsome, and loving. We cannot be the angry, fearful, hateful people. Because we are called to be like the Lord, and the Lord is a rock and sure foundation, we need to look like Him in the eyes of desperate, angry, fearful people. We must be solid, but humbly so. We must turn the other cheek more than ever before and refuse to dish back what is dished out to us. We must be willing to accept being called wrong even when we are right. We simply cannot afford to repay anger with anger and fear with fear.

How do we get the American Church to that point? The only answer is to die to self.

Fact is, dying to self is pretty much the answer to 90 percent of the questions and issues that face Christians living in these times. If we only live to preserve our material goods, our status, and our positions on negotiable issues, if we live only to ensure that we always look good in the world’s eyes, then we will fail to stake out the higher ground and only descend into the madness around us.

The Desperate Need for Statesmen

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So a Republican whose major claim to fame is going nude in Cosmo is the new senator from Massachusetts. And conservatives everywhere are rejoicing.

Forgive me if I don’t blow a horn and wear a silly hat.

No, I can’t get pumped about yet another political lightweight who drank the party-line Kool-Aid and talks about real change. Frankly, the Democrats and Republicans are true to one goal only : their own political ambitions.

Can I ask a simple question? Here it is:

Where are the statesmen?

America is in bad shape. Honestly, I think the collective wound is deeper and more threatening than anyone in D.C. cares to admit. And that wound is only going to get deeper if we don’t throw the bums out and put some serious people on Capitol Hill. People who do what is right, not because it is makes the bigwigs happy, but because they fear God.

What we need are statesmen. Folks who don’t go all weak in the knees when the GOP party chairman calls ’em up on the line or Barney Frank blows ’em a kiss. People who remember the point of this country. People who don’t pass laws just because. People of deep convictions that can’t be sold to the highest bidder. Intellectuals with big hearts, who are widely read and understand history. People with a spine, who can stand up to dictators around the globe and not flinch (or bow).

We need guys like Henry Clay and Daniel Webster. Remember them?

And this terrible lack of statesmen applies to the American Church. The national stage of Christian leaders is littered with lightweights who have the wrong motivations, wrong answers to difficult questions, and no vision.

Jesus called Simon a rock. He said He would build His Church on a rock like that.

But where are those rocks today? Where are those kinds of Church statesmen in America 2010? Seriously, can you name a half dozen Christian players on the national stage today considered to have a brilliant mind and a heart of compassion?

I admit that part of the problem here is that the kind of personality that makes for a genuine Church statesman is the humble one that stays out of the limelight and isn’t listening to himself on Christian radio.

Still, desperate times call for humble, nameless Church statesmen to rise up.

Call them prophets if you will. Call them the mighty heroes of old. But for all our sakes, someone, anyone, please call them! We need Christians like that from every profession and walk of life.

And we need them now.